Questions and answers

Do prices include delivery?

No. Shipping is added at checkout. Use the Shipping calculator to see the cost before you buy.

Will I pay import charges?

Possibly. Your country's customs authority decides. Our Customs calculator gives an estimate, but it is not an official bill.

Can I send things I bought from other Chinese shops?

Yes. Open Parcel forwarding to get your personal China address and customer code. We store your parcels free for a set number of days, then ship the ones you choose together in one box.

Why must my customer code be on the label?

It is how the warehouse knows a parcel is yours. If you also tell us the courier tracking number on the Parcel forwarding page, we can match the parcel even if the code is missing.

Which currencies can I pay in?

The currencies offered at checkout. Others can be used to view prices only.

How long does delivery take?

It depends on the shipping method and your country. Each method shows an estimate at checkout.

How do I track my order?

Open your order page, or use the Track page with your tracking number.

I forgot my password.

On the Sign in page choose "Forgot your password?" and follow the link we email you. If you cannot receive email, contact us.

Is my payment safe?

Card payments are made on the payment provider's secure page. We never see your full card number.