Terms of service

These terms apply when you browse or buy from Go Drops Logistics. By placing an order you agree to them.

Who we are

Go Drops Logistics sells products held in warehouses in China and ships them to customers in other countries. We also buy items for customers on request (Shop for me) and receive parcels customers buy from other Chinese shops, store them and ship them on (Parcel forwarding). Contact details are on our Contact page.

Prices and money

Product prices are set in Chinese yuan (CNY). When you choose another currency, the price is converted using the exchange rate shown at the time, which includes a small conversion margin. The amount and currency you pay are fixed when you place your order.

Orders and stock

When you place an order, the items are held for you for a limited time while you pay. If payment is not completed in that time, the hold ends and the unpaid order is cancelled. An order is accepted once payment is confirmed.

Shipping

Shipping cost is worked out from the weight and packed size of your items, the shipping method and the destination. Delivery times shown are estimates, not guarantees. See our Shipping page.

Parcel forwarding

When you send your own purchases to our warehouse, you are responsible for what is inside and for describing it and its value truthfully. We record what we can see from the outside of each parcel, its weight and size, and photos. Storage is free for the period shown on the Parcel forwarding page; any storage fee after that is shown before you pay. We may refuse parcels that cannot legally be shipped, or that arrive without a customer code we can match.

Import duties and taxes

Goods entering your country may be charged import duty, taxes and fees by your country's customs authority. These are not included in the price you pay us unless clearly stated. Any customs figure on this website is an estimate only. You are responsible for charges decided by customs.

Payment

Card payments are handled by our payment provider on their secure pages. We do not see or store your full card number. Bank transfers are confirmed by our team after the funds arrive.

Returns and refunds

See our Returns and refunds page.

Your account

Keep your password private. You are responsible for activity on your account. We may suspend accounts used for fraud or abuse.

Changes

We may update these terms. The version on this page when you place an order applies to that order.