Shipping and delivery

Where we ship from

All products are shipped from our warehouses in China.

How shipping cost is worked out

Carriers charge for the space a parcel takes as well as its weight. We compare the real weight with a weight worked out from the packed size, and charge for whichever is greater. Use the Shipping calculator to see the cost for your country before you buy.

Shipping methods

Available methods, prices and estimated delivery times depend on your country and are shown at checkout. If a method shows "manual quotation needed", contact us for a price.

Several parcels

If your items are stored in different warehouses, they may be sent as separate parcels, each with its own tracking number.

Parcel forwarding

If you buy from other Chinese shops, you can send the parcels to our warehouse using the personal address on the Parcel forwarding page. We store them free for the period shown there, then pack the parcels you choose into one box. The shipping price is worked out from the packed box, in the same way as above, and you see it before you pay.

Tracking

After dispatch, use the Track page with the tracking number on your order page. Every step is listed there.

Customs

Your parcel must clear customs in your country. Customs may charge duties and taxes, and may delay a parcel for inspection. These charges are decided by customs, not by us.

Insurance

You can choose shipment insurance at checkout. Its cost is shown before you pay.