Returns and refunds

Damaged, faulty or wrong items

If your item arrives damaged, faulty or different from what you ordered, contact us through the Contact page as soon as possible. Include your order number and photos of the item and packaging.

Changing your mind

Please contact us before sending anything back, so we can explain whether a return is possible and what it costs. Items must not be sent back without agreement.

Refunds

Approved refunds are paid back to the original payment method, in the currency you paid. If you were charged twice by mistake, the second payment is refunded.

Unpaid orders

Unpaid orders are cancelled automatically when the stock hold ends. No payment is taken.

Import charges

Duties and taxes charged by your country's customs authority are collected by them, not by us, and are refunded only if customs agrees to do so.